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Month: October 2018

Cursor Spins While Trying To Print in Microsoft Word

Problem:

Enduser called complaining their mouse cursor was acting erratically when trying to print. The cursor was spinning and page size selection was flashing like it was being pressed multiple times. After a reboot, the problem remained. We did end up getting the document to print, but the spinning cursor would remain after printing.  

Solution: 

Removing the network printer and adding it back fixed the issue. I did not change the drivers. This was a Ricoh C306Z. 

Magento 2 CE Product Import Succesful, But No Products Imported.

Problem: 

I had all the necessary fields in my Magento product upload file, and the import would show no problems with the data check test. When I reviewed the import history page it said my import had 0 created, 0 updated, and 0 deleted. Nothing happened. 

magento 2 CE import history page

Solution:

The CSV needed to be saved as UTC-8
In excel click File –> Save As –> Choose CSV UTF-8 (Comma delimited) (*.csv)  

Magento 2 CE – Not Saving Product Attributes Values

Problem: 

You add a product attribute to your store, but when you try to save a value in that field, it just keeps coming up blank after the page reloads. 

Solution: 

You can’t just simply flush the Magento cache, you need to flush the cache storage first then you will be able to see your newly save product attribute. 

System –> Tools –> Cache Management 


Magento 2 – 500 Errors After Installation

I’m working on getting Magento 2 install with Amazon Aurora. The installation went well with no errors but, the page would not load and I was receiving 500 errors. 

Option 1:

Go to the app folder in your root Magento 2 directory, open the file bootstrap.php and uncomment th line – ini_set(‘display_errors’, 1);

Option 2:

Inside your Magento root folder go to var/log/ and check your exception.log for errors.

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