I’ve had certain situations where a customer doesn’t understand how to set their own password when they receive their “welcome” email.
There are ways I believe to do this with the database, but I need a quicker or in some instance a dirty way to set a customers password.
If you are running a Magento 2 store you are probably sending out your emails from the server. This will allow you to see the welcome email with the instructions to setup a password.
Go to Stores –> Email Logs
There you will be able to click on the welcome emails sent to the customer needing help and you can view the email and interact with the email as if it was sent to you.
I took a SQL backup of my Magento 2.2 dev site before I did some testing. The testing didn’t go as planned so I tried the rollback feature from inside the Magento admin panel. The rollback process started, but then the page just went blank.
When I did a refresh the page said I was in maintenance mode. I decided to SSH into the AWS instance and see what was going on. The server seemed okay, but it was stuck in maintenance mode. I disable maintenance mode and decided to run the rollback from the terminal.
I’ve setup the SMTP extension from Mageplaza and successfully sent and email with AWS SES. I tried resetting a user’s password, but the end user never receives the password reset email.
The password reset emails use the Customer Support email address. If this is not configured SES will not deliver it.
Go to Stores –> Configuration –> General –> Store Email Addresses and configure your customer support sender email address that is authorized to send through SES.